Q: What's included in the tour?
All tours include:

• Professional-grade kayaking equipment

• Life vest

• Paddle

• Insurance coverage

• Dry bag (guided tours only)

• Expert guidance (guided tours)

Q: Is it safe for beginners
Absolutely! We maintain strict safety protocols:

• Tours only run in favorable conditions

• Full safety briefing provided

• Professional guides for guided tours

• Rescue boat available within 5 minutes

• Basic first aid kit at base

Q: What makes your tours special?
We pride ourselves on:

• Small group sizes, 5 kayaks (max 10 adults + 5 child)

• Professional guides

• Eco-friendly approach

• Flexible options (guided/self-guided)

• High safety standards

• Outstanding customer service

Q: Do you offer flexible booking options?
Yes, we understand plans can change:

• Free cancellation (when notified in advance)

• Ability to reschedule based on availability

• Weather-dependent rescheduling options

Q: When should I book my kayak experience?
While we accept last-minute bookings:

• Peak season (July-August): Book 1-2 days ahead

• Groups of 5+: Book 3-4 days ahead

• Special requests: Book at least 2 days ahead

• Morning tours tend to book faster

Q: What happens if I need to cancel?
Our cancellation policy is designed to be fair:

• Full refund for weather-related cancellations

• Free rescheduling when available

• Cancellation terms vary by booking platform

• Direct bookings have more flexible terms

Q: Can I modify my booking?
Yes, we offer several modification options:

• Change of date (subject to availability)

• Group size adjustments

• Tour time changes

• Ask us! 

Q: What snorkeling equipment do you offer?
We offer:

• Full snorkel set: €15 (mask, snorkel, fins)

• Individual items: €10 each

• Refundable deposit: €10-20 required

• All equipment is sanitized between uses

Q: Can I bring my own snorkeling gear?
Yes, you're welcome to bring your own equipment.

Q: Can I bring a camera?
Yes! We recommend:

• Waterproof cameras or phone cases

• Securing cameras with lanyards

• Using our dry bags (provided in guided tours)

• GoPro-style cameras work great

Q: Is there parking available?
Yes, free parking is available on top of the Marina de Vila Franca do Campo, if not available on the parking slots, there are more slots at: Avenida da Europa or Praia Vinha D'areia.

Q: What should I bring?
We recommend:

• Swimwear

• Sunscreen

• Water bottle

• Towel

• Change of clothes

• Camera (waterproof recommended)

Q: When should I book?
While we accept walk-ins, we recommend booking 1-2 days in advance, especially during peak season (July-August).

Q: How can I book?
Book directly with us, either online, by e-mail: info@epicvolcanic.com, by phone or Whatsapp +351 939 782 790.

Q: What payment methods do you accept?
We accept major credit cards, cash payments, paypal,apple pay, google pay, bank transfer.

Q: What languages do you offer?
While our tours are primarily in English, we can accommodate other languages using translation tools when needed.

Q: How can I contact you with additional questions?
Our team responds to inquiries within 24 hours through our booking platforms, email, phone, whatsapp and at our marina base.

Q: What's the best time to visit the Princess Ring Islet?
The best conditions are typically from June 15th to October 15th. Morning tours (9:30 AM) often have calmer waters and better visibility for snorkeling.

Q: What's the water temperature like?
The Azores enjoys mild water temperatures. During our operating season, water temperatures typically range from 20-24°C (68-75°F).

Q: What's the minimum age for kayaking?
4+ years old is the minimum allowed to participate on our Kayak Tours. Children can participate when accompanied by adults. We provide appropriate safety equipment for everyone.

Q: What fitness level is required?
Our tours are designed for average fitness levels. The activity involves light to moderate paddling, and our guides adjust the pace to the group's capabilities.

Q: What happens in case of bad weather?
If conditions are unsuitable, we offer:

• Rescheduling to another day

• Full refund if rescheduling isn't possible

• Alternative activities when available

Q: How do I know if my tour is confirmed?
We confirm all direct bookings made on our website, or directly to us. You'll receive a notification on your e-mail.

Q: Do you offer special rates for groups?
Contact us for group rates and special arrangements for larger parties.

Q: Can you accommodate corporate events?
Yes, we can arrange special tours for corporate groups, team building, or special occasions.

Q: How can I share my experience?
We appreciate feedback through:

• GetYourGuide reviews

• Viator/TripAdvisor

• Google Reviews

• Direct feedback to our team